"I joined the Capital One team
back in September 2013 as Graduate on their Technology Rotation Scheme.
Although I haven’t worked here for too long I have excelled in my role and
loved every minute of it! I currently work within the IPS team as a Service
Manager, helping to resolve all kinds of incidents affecting service. This
allows me to interact with loads of different people and my job brings
something different to the table every day.
A typical day for me would
involve a morning check-in with all the support teams we work with around the
world. This allows us to communicate any service impact we may have had
overnight, find out if there are any current issues and set actions for the
relevant teams if needed. Depending on the day will depend on what meetings are
planned – If it’s a Monday we’ll look into the past week and what, if anything
has caused downtime to services. If it’s a Wednesday/Thursday we have support
meetings with certain teams. These meetings look into any work we have ongoing
and get updates on these.
A major part of my job is been
able to react to the unexpected. An incident can happen at any time to anything
and instantly takes priority. My job is to ensure the incident is resolved as
quickly as possible with as little impact to the customer as possible. This
requires creating a bridge between the relevant teams depending on the issue
itself. For example, if there was an issue with the call centre – this would
require engaging network resources. Once the issue is resolved the team then
look into how to stop the issue from happening again in the future and what the
true root cause was. This helps to stop common incidents occurring and if
similar incidents happen in the future, the work done to solve the previous
incident helps to highlight what areas to try and eliminate as cause first. The
satisfaction you gain after been able to resolve something that is causing
other people issues is great. The knowledge that you’ve been able to prevent
that same issue from happening again in the future, well that’s something too.
The Capital One graduate scheme
is an amazing opportunity to experience different job roles, be a valued member
of a team and gain experience/understanding that can help you to produce higher
levels of work in future roles. It is a pleasure to work for such an employee
focused company, with an impressive history and excitingly bright future. This
was just the first 6 months of my journey with this company, I can’t wait for
the rest!"
Katy Rodwell
Our programme of STEMinismUK events are now nearly over for this academic year, but keep an eye on our website www.targetjobsevents.co.uk when more events will be announced over the summer!